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Apple continues to dominate when it comes to customer support, according to the annual rating of Laptop Mag technical support, which is designed to help customers determine which companies offer the most reliable customer service in the technology industry.
Apple received a total of 91 points, earning 54 points for technical support via the Internet and 37 points for technical support by phone. Laptop Mag says Apple support staff are among the “fastest and most knowledgeable,” offering “accurate answers” to Mac questions via chat, social networks, and the phone.
Laptop Mag magazine states that its editors interviewed Apple about Dark Mode at macOS Mojave.
The online chat was defined as the best support experience for Apple, and the chat staff took 4 to 9 minutes. Telephone support has also been quick, thorough and helpful.
Few companies have even come close to surpassing Apple's score of 91 points, but Razer, the runner-up, received 88, and Dell – 73. The competitor Apple, Samsung, scored 73 points, and Microsoft – 64.
As always, the Laptop Mag achieved such results, posing as ordinary PC and Mac users to get answers to three questions from the mainstream laptop manufacturers. Both online and telephone support systems have been tested. A total of 100 points were possible, 60 from online support, because this is the more popular way to get help, and 40 from telephone support.